Actually, no and yes. We don’t plan on building a location there anytime soon, but we can ship bar-b-q to California! We would like to thank superfan Karen Zachary of Oakland, CA for sending us this great photo of her holding one of our shipping boxes in front of the Golden Gate Bridge in San Francisco. While we have not expanded outside of North Carolina, you can order our signature bar-b-q online and have it shipped to you anywhere in the United States. Just visit our online store and find out how you can order bar-b-q, Brunswick stew and other sides online!
Posts Tagged ‘smithfield bbq coupons’
Our Clayton location was closed a week for a face lift. The store is now open and grateful to serve. We hope you can visit us and check out some of the changes. Look for a video soon documenting all the changes!
It drives me crazy when I go to a restaurant and the cashier or server does not have a good understanding of the menu. It irks me when they have to look for a cheat sheet or ask another co-worker/manager. At Smithfield’s Chicken ‘N Bar-B-Q, we make sure all our co-workers know the menu so they can better serve our customers by being customer advocates. We want to empower our co-workers so they make decisions in our customer’s best interest.
Here’s an example: We offer a Value Pack on our menu- a Bar-B-Q sandwich, fries and a drink. If the customer orders a Bar-B-Q sandwich, hushpuppies and a drink, we could easily charge them for exactly what they asked for and ring up each item separately. Instead, we train our co-workers to do what is best for our customers and therefore suggest the following: “We have a Value Pack-sandwich, FF and drink. How about I ring you up for that and substitute the hushpuppies for fries? That will save you a little money!”
Sure, we technically lost money on that transaction but our philosophy is we gained goodwill with that customer. We believe that investment of goodwill is going to yield a better return than any single transaction. We want to give our customers the best possible deal so they will visit us again. Notice how we explain how we ring up the order. We want to “train” our customers so they know what to ask for again next time.
Being a customer advocate is critical , particularly in this current economic climate. Our company’s success is due to that fact that everything is done in the best interest of our customers. A new menu item or an advertising campaign can never replace a team of customer advocates!
-Richard Averitte, Marketing Director
Our Nashville location served a Thanksgiving meal to around 45 youth from the Boys and Girls Club of Nash/Edgecombe Counties. The Boys & Girls Club is a Youth Development Organization dedicated to promoting the health, social, educational, vocational, cultural, character, and leadership development of youth. We are grateful to serve our community and are supportative of any organization that develop future leaders!
A new travel mug is available for purchase in our locations and our online store! This sleek coffee thermos is available for only $9.95! Our online store has t-shirts, hats , sauces and mixes available for purchase. You can also purchase Bar-B-Q online and have it shipped nationwide! The holidays are right around the corner and some Eastern N.C BBQ would make the perfect gift for out of state friends and family. Text SCNB4 to 95495 to have online coupon codes sent straight to your phone!
Occasionally you may see some Smithfield’s Chicken ‘N Bar-B-Q coupons in your local paper or in a coupon mailer. We also send them via e-mail and soon you will have the luxury of having coupons sent to you via text message. These coupons are meant to entice customers to come see us if it’s been a while or invite someone who has never dined with us. However, we do understand that coupons do not create business but rather gives us an opportunity to create business. Coupons may bring customers to the front doors of our restaurants , but it’s up to the store to create the business. This means providing great food and service in a clean restaurant every time. The last thing we want to do is invite a bad experience. We look to embrace these opportunities and create a memorable experience!
We also love to hear feedback whether it good, bad or indifferent. Feedback allow us to give positive reinforcement to our stores or allow us to make corrections. We can’t get better if don’t hear from you! Please send your experiences or thoughts here and thank you for your business!