In the Smithfield’s Chicken ‘N Bar-B-Q culture the emphasis is on results. The customer cares nothing of the complexities of running a restaurant. They are interested in only one thing; the value that can be delivered to them. Our customer focus demands an emphasis on results and the principles that produce results. At Smithfield’s Chicken ‘N Bar-B-Q we have developed a culture, through our rich heritage, creative thinking, personal sacrifice and a tireless work ethic.
Quality :At Smithfield’s Chicken ‘N Bar-B-Q the quality of our food and customer service is essential. We use only the best ingredients available. Fresh pork shoulders are cooked slowly overnight to make the freshest and best tasting Bar-B-Q. Bar-B-Q is made fresh daily at each location. We use sales increases as a measure of our customer’s satisfaction. Customers returning and new customers are the true measure of the quality of food being served.
Service :We believe Reliability, responsiveness, courteousness, and competence are key elements in the Smithfield’s Chicken ‘N Bar-B-Q concept. Hard work with flexibility and enthusiasm leads to success. Co-workers appropriately target and adapt their work to the particular circumstance and customer. We are principle centered men and women of integrity who cultivate an abundance mind-set in others. Our principle of customer satisfaction, quality and abundance mind-set creates unlimited opportunity
Cleanliness :At Smithfield’s Chicken ‘N Bar-B-Q we recognize that our customers need to be secure in the knowledge that they are dining in a clean and sanitary establishment. Constant care is given to ensure that our dining rooms, equipment and personnel meet high standards of cleanliness and sanitation
In the highly competitive restaurant industry, the customer controls success or failure. Our security, stability, and continuity are provided by customers. The customers have many choices. “Customer Control” is our guiding principle.