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Grateful to Serve Those Who Serve

Monday, July 5th, 2010

Smithfield’s Chicken ‘N Bar-B-Q® (SCNB) is putting the service front and center during “Freedom Week” this summer. Not just customer service—the military service.

Tradition. Service. Families getting together. It doesn’t get much better than celebrating being reunited – just add bar-b-q and some sweet tea.

Smithfield’s Chicken ‘N Bar-B-Q® is taking this service promotion to a whole new level.

Like its authentic Eastern style bar-b-q—with a savory, vinegary flavor— Smithfield’s Chicken ‘N Bar-B-Q® has a unique and longstanding relationship with the armed forces. With locations in all the military hot spots across North Carolina, the restaurant brand has long served the troops with the motto “grateful to serve those who serve.” The restaurant has developed a strong base of real bar-b-q fans, both in its 33 locations across North Carolina, and from Coast to Coast who order it online.

Smithfield’s Chicken ‘N Bar-B-Q® sends bar-b-q all over the map through its online store, and this year’s Freedom Week campaign encompasses the internet in a whole new way for the company. Smithfield’s Chicken ‘N Bar-B-Q® kicked off its annual seven day “Freedom Week” campaign for its restaurants on July 2nd, focusing efforts on one initiative—supporting the troops. Via its huge social media following, the company is undertaking a pretty audacious goal in its Twitter campaign: Smithfield’s Chicken ‘N Bar-B-Q® will donate 10¢ to the Wounded Warriors Project for every mention or retweet of #FreedomWeek (that’s a Twitter “hashtag”, used to monitor topics on the microblogging service) during Freedom Week (July 2nd-July 9th).

The Wounded Warriors Project raises awareness and assistance for the needs of severely injured service men and women with the objective to provide tangible support to get them on the road to healing, both physically and mentally.

“Much like a backyard bar-b-q, our military also has a unique quality that brings people together,” said Richard Averitte, Smithfield’s Chicken ‘N Bar-B-Q® Marketing Director. “People rally around our troops, as they should, and we are so pleased to be able to help facilitate that community connection—not just in our own North Carolina community, but across the country by means of the internet!”

In fact the brand has truly fostered a tremendous network through its blog, social media efforts, and face-to-face relationships with repeat customers. One of those loyal customers also happens to be former Marine Jen (Schmidt) McGillis. McGillis became a “fan” on Facebook, shared her story with Averitte, and an idea grew.

McGillis founded Military Ride Share, which is dedicated to “helping military members who are going in the same direction, ride together and hopefully save some green.” Since the site’s launch, over 600 service members or their family members have signed up with representation in all branches of service, including the Coast Guard. “Having taken pains to determine the best way to ship bar-b-q all over the country, it just made sense to me for Smithfield’s Chicken ‘N Bar-B-Q® to aid McGillis’ efforts in facilitating the movement of troops around the country—and eventually home,” said Averitte.

There’s a Smithfield’s Chicken ‘N Bar-B-Q® near every military base in North Carolina, and this summer is a hot one—perfect for a summer picnic or just gathering together. Join Smithfield’s Chicken ‘N Bar-B-Q®’s efforts in supporting the troops and bringing people together. A simple “tweet” will help bring healing to those who serve to help keep America free.

Pictures below are from the very first Freedom Run 5K that took place on Saturday, July 3rd, 2010, in Wake Forest, NC. Smithfield’s Chicken ‘N Bar-B-Q® was honored to serve as a sponsor for this event – supporting our neighbors in service during the holiday weekend. To see more pictures from this event, please visit http://www.flickr.com/photos/scnbnc/sets/72157624421074184/.

Smithfield’s Chicken ‘N Bar-B-Q® Publishes White Paper – The “Secret” Ingredients in the Recipe for Online Sales Success

Tuesday, June 22nd, 2010

Local restaurant brand shares tips for managing a growing brand online, expanding sales outside of geographic borders, and maintaining a strong product reputation


(Cary, NC) – Smithfield’s Chicken ‘N Bar-B-Q® (SCNB) has published a white paper to the restaurant brand’s website, sharing the “secret ingredients in recipe for online sales success”. The white paper features examples of how the restaurant brand’s recipe for success has been successfully implemented as the foundation for the brand’s growing online presence.

“Many brands, from restaurant to retail, are exploring different avenues for expanding their core business into the online world,” says Richard Averitte, Marketing Director for Smithfield’s Chicken ‘N Bar-B-Q. “Having tried and tested these best practices ourselves, we are happy to be able to share our experience as a way to get others thinking about how they can apply these ideas to their own brands.”

The easy-read white paper highlights four key areas that Smithfield’s Chicken ‘N Bar-B-Q has focused on in building their online model for sales success. It can be downloaded in PDF format on the Smithfield’s Chicken ‘N Bar-B-Q blog at http://scnbnc.com/blog/wp-content/uploads/2010/05/White-Paper-The-Secret-Ingredients-in-the-Recipe-for-Online-Sales-Success.pdf.

For more examples of the Smithfield’s Chicken ‘N Bar-B-Q online business model in action, please visit http://www.SCNBNC.com/, http://www.WeShipBarBQ.com/, and http://www.Summerof20Tea.com/.

Smithfield’s Chicken ‘N Bar-B-Q® Partners with NCSU Students to Improve Online Ordering Process

Thursday, January 28th, 2010

The press release below was distributed today to our favorite media outlets detailing the great experience and opportunity that Smithfield’s Chicken ‘N Bar-B-Q had to work with students from North Carolina State University’s College of Management MIE 411 course – Managing the Growth Venture. Thank you to Professor Lewis Sheats and students Randall Barrier, Jim Crawford, Bill Edwards, and Adam Price for your great insight into our online business model!

Every team member at Smithfield’s Chicken ‘N Bar-B-Q takes pride in that we are able to be positive stewards in our local communities. As such, we are pleased to be able to recommend members from the NCSU MIE 411 team and have provided their contact information and resumes below.

Randall Barrier
randallbarrier@gmail.com
Resume

Bill Edwards
bill.edwards30@gmail.com
Resume

Adam Price
Price685@earthlink.net

Jim Crawford
jimcrawford9809@yahoo.com
Resume

Would you like to view the presentation that the team made to decision-makers at SCNB? Click here to visit the presentation hosted on Google Docs and then click “Start Presentation”!

Press release-

Smithfield’s Chicken ‘N Bar-B-Q® Partners with NCSU Students to Improve Online Ordering Process

Real world experience and connections benefits students and the local business willing to thinking outside of the typical chain of command

(Cary, NC) – Smithfield’s Chicken ‘N Bar-B-Q® (SCNB) is pleased to announce that thanks to the partnership between the North Carolina-based restaurant brand and North Carolina State University’s College of Management MIE 411 – Managing the Growth Venture course, the online sales and ordering process has been streamlined to produce a more customer-centric process.

During the Fall 2009 college semester, a group of students from Professor Lewis Sheats’ MIE 411 course were charged with the daunting task of streamlining the online business model for the restaurant brand – incorporating such tools already in use, like social media and online ordering capabilities, but also auditing shipping and processing models that were not effectively yielding strong profit margins for the restaurant’s shipped bar-b-q. The group presented a final presentation to Smithfield’s Chicken ‘N Bar-B-Q and the company quickly began work on applying the recommendations.

Jim Crawford, NCSU Class of 2010 student and group leader, noted that “[the group] found it valuable that SCNB believes and focuses on the customer being KING. In that regard, it made our project more definitive to zero-in on research, functionalities, strategies, operational efficiencies, and marketing, which on-end enhances the complete customer experience online.” The opportunities didn’t end with being able to partner with a customer-focused brand for the group though, “what made our team project so unique was the opportunity to work on a real growth venture within an entrepreneurial organization that has a long standing, unique, and rich North Carolina cultural history”, added Crawford.

“What makes the Entrepreneurship classes at NCSU so special is while students work on developing their entrepreneurial education they have the opportunity to work with real businesses in the community – identifying problems and creating real-life solutions,” says MIE 411 lecturer Lewis Sheats. “It is a great learning experience for them to see their work in action. We have several examples of students’ work being implemented and making a real impact on the participating companies, SCNB being one of the more recent ones. It is a win-win situation for everyone involved.”

“Selling our signature product online is a new venture for our company and like any new venture, you work through the kinks. The students from the College of Management helped us smooth out these issues”, concluded Richard Averitte, Marketing Director for Smithfield’s Chicken ‘N Bar-B-Q. “Their work exceeded our expectations and we are very pleased with the results.”

For more information about the NCSU College of Management’s Entrepreneurship undergraduate program, please visit http://mgt.ncsu.edu/undergraduate/current/BusMgt_undergrad/entrepreneurship.php, or call the College directly at 919-515-5565. For more information about Smithfield’s Chicken ‘N Bar-B-Q®, please visit http://www.SCNBNC.com or call 919-852-1742.

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About Smithfield’s Chicken ‘N Bar-B-Q
Smithfield’s Chicken ‘N Bar-B-Q has a 40-year history serving the finest fried chicken and Eastern-North-Carolina-style Bar-B-Q, made fresh daily from family recipes and served in a family-friendly atmosphere. Smithfield’s Chicken ‘N Bar-B-Q has over 30 locations in North Carolina as well as an online store where BBQ can be ordered and shipped anywhere in the United States. Visit http://www.SCNBNC.com/ for more information or call 919-852-1742.

Smithfield’s Chicken ‘N Bar-B-Q Lays Plans to Go National—Virtually

Thursday, October 22nd, 2009

It’s the world’s oldest method of cooking, and the debates over the best way to cook it can get heated. Cookbooks specialize in the art of complementing it. There are entire competitions devoted to the very best sauces to cover it. There’s even a national association dedicated to it. What are we talking about? Barbeque. BBQ. Bar-B-Q. However you spell it, you’re bound to hear a hundred different opinions on the best way to cook it, sauce it, complement it and eat it. But one thing is certain—North Carolinians are very big fans of their barbecue. Make that Bar-B-Q. And its particular “sauce” isn’t really a sauce at all.

Eastern style Bar-B-Q is slow cooked and bathed in vinegar, red pepper and salt. You won’t find this in Texas or Memphis. So what happens if you find yourself in a cramped downtown Manhattan apartment or in the suburbs of Hollywood, California with a craving for that deliciously tangy Eastern Style Bar-B-Q? The answer to your hankering is available via the internet. The legendary , yet quaint, and highly favored Smithfield’s Chicken ‘N Bar-B-Q has figured out how to satisfy your hunger no matter where you reside. 

Smithfield’s Chicken ‘N Bar-B-Q has been a household name for Eastern North Carolina style Bar-B-Q for 30 years. While Smithfield’s Chicken ‘N Bar-B-Q’s traditional charm provides guests with a down-home dining experience, it is the fresh, quality fare that keeps them coming back. Besides the favorite Bar-B-Q, Smithfield’s Chicken ‘N Bar-B-Q is also known for its fried chicken, as well as other Southern meal essentials: potato salad, slaw, sweetened iced tea to wash it down, and banana pudding to finish things off.

Since opening the first restaurant in 1964, Smithfield’s Chicken ‘N Bar-B-Q has grown to thirty-three locations today. The company has an aggressive growth plan including expansion outside of North Carolina. Thanks to locations near major interstates, former North Carolina residents, and social media, Smithfield’s Chicken N’ Bar-B-Q has a name for itself outside the N.C. borders. But how would the company continue to push the brand out of state without building restaurants?

That question was just what Smithfield’s Chicken ‘N Bar-B-Q Marketing Director, Richard Averitte, needed to spark some creative sales expansion ideas. “People had been requesting that we ship our Bar-B-Q for years. We decided to answer their request, which would allow us to expand a different way, without the need for building additional physical restaurants.” Thus, the Smithfield’s internet Bar-B-Q distribution was born. “Our process has been refined, so folks can get the best Eastern North Carolina style Bar-B-Q available, just as fresh as the day it is made,” Averitte adds.

Freshness Can’t Be Beat

Smithfield’s Chicken ‘N Bar-B-Q commitment to freshness is second to none. Each of the thirty-three stores prepares their own Bar-B-Q fresh every day. The electric ovens in each store are loaded with pork shoulders to cook overnight . Every morning that freshly cooked pork is hand pulled and mixed to make their famous Bar-B-Q. Add some coleslaw and hushpuppies, and you’ve got Eastern Style Bar-B-Q perfection!

For the reasons of freshness and authenticity, Chris Hill of Hollywood, California orders Smithfield’s Chicken ‘N Bar-B-Q online. He is one of their biggest fans and admittedly addicted to their Brunswick stew, also available on the website. His reasons for ordering from Smithfield’s are many, but he especially likes the customer service. “Where else can you order online and get a hand written thank you note? You don’t find that kind of courtesy here in California!” Of course, he adds, “The whole package comes vacuum sealed, chilled, and ready to eat. I promise you can’t smell this stuff and not want to dig in immediately.”

Online Food Purchases on the Rise

Chris is not alone in his online specialty food pursuits. Since the inception of online shopping, studies have tracked the online consumer’s habits, and specialty food purchases have grown dramatically. Based on the survey results by Gregory K. White and Barbara J. Manning, specialty food and drink buyers are “highly educated…[and] eighty-five percent are between the ages of 25 and 54.” These are savvy shoppers. Smithfield’s online storefront caters to the Bar-B-Q fan who desires the highest quality, freshest taste available. The process Smithfield’s uses to ensure these demands are met is rather simple, but is continuously being refined.*

How does it work?

If you place an order during the week, you will receive an order confirmation via email, and your order is sent into the “Bar-B- Queue .” All orders must be placed by Sunday at midnight. On Monday evening the required amount of pork to fulfill the orders is loaded into the ovens at the designated online-order provider store.  On Tuesday the Bar-B-Q is hand pulled and mixed and subjected to a freeze blast to bring the product below 40 degrees. Each order is then separated into 2.5lb or 5 lb vacuum sealed packages and stored in a freezer. On Wednesday morning, your orders are shipped to you in insulated coolers with cold packs. You’ll receive it within two days, still well-chilled and ready to enjoy.

In-House to Your House

Today’s redesigned Smithfield’s Chicken ‘N Bar-B-Q restaurants offer a charming ambiance housed in a sleek brick and steel building with huge windows. As the locals stop in, the ceiling fans whir above the chatter of the community patrons. There’s still a sink in each dining room, reminiscent of the first Smithfield’s Chicken ‘N Bar-B-Q restaurant. With all of that, it might be tough to beat the in-house dining experience, but it’s nice to know their delicious Bar-B-Q can be delivered to your house. Visit www.weshipbarbq.com to place your order today. Brew some sweet tea, take a bite, and chances are you’ll feel like you’re actually there. Enjoy!

By Lauren Reinhardt

* Data comes from research by Gregory K. White and Barbara J. Manning. Electronic Networking Applications and Policy Volume 8 • Number 1 • 1998 • pp. 32–38 © MCB University Press • ISSN 1066 Internet Research: Electronic Networking Applications and Policy Volume 8 · Number 1 · 1998 · pp. 32–38 © MCB University Press · ISSN 1066-2243